Nava Kerala Sadas

Government of Kerala

Karuthalum Kaithangum (Care & Support) - Taluk Adalat Program - 2024

Program Overview

The Government of Kerala conducted the second phase of 'Karuthalum Kaithangum' Taluk Adalat programme from December 2024 to January 2025 to address unresolved public grievances, building on the success of the 2023 initiative.

This edition featured:

  • Enhanced digital complaint tracking system
  • More ministerial teams for faster resolution
  • Improved inter-department coordination
  • Special focus on long-pending issues
Program Outcomes
2024 Adalat Results
Metric Value
Total petitions received 50,271
Resolved 29,442 (58.6%)
Rejected 9,091 (18.1%)
Under process 11,732 (23.3%)
Comparison with 2023
Metric 2023 2024 Improvement
Resolution Rate 47.5% 58.6% +11.1%
Rejection Rate 43.2% 18.1% -25.1%
Pending Cases 9.3% 23.3% +14.0%

Note: The increase in pending cases reflects a more rigorous review process with fewer outright rejections.

Key Improvements
Process Enhancements
  • Pre-screening of complaints
  • Digital document submission
  • Automated status updates
Public Convenience
  • Extended submission period
  • Mobile complaint units
  • Multilingual support
Resolution Focus
  • Specialist teams for complex cases
  • Follow-up mechanism
  • Inter-department coordination
Continuing Support

Citizens can track pending complaints and seek assistance through local administration offices or the karuthal.kerala.gov.in portal.

Schedule

The schedule for Karuthalum Kaithangum 2024 is available for download:

Download Schedule (PDF)